Sinbad — Merchant Terms and Conditions
Sinbad Tech Inc.
Last modified: August 9, 2026
These Merchant Terms and Conditions (the "Merchant Terms") apply to users who create offers on the Sinbad Platform ("Merchants").
These Merchant Terms supplement the Terms of Service and do not replace them. All provisions of the Terms of Service continue to apply to you. Where these Merchant Terms conflict with the Terms of Service in relation to Merchant activity, these Merchant Terms prevail. Capitalised terms have the meaning given in the Terms of Service.
By creating an offer on the Platform, you agree to these Merchant Terms.
1. Merchant Status
1.1 What a Merchant is. A Merchant is a user who creates offers to buy or sell supported digital assets that other users may accept. Creating an offer makes you a Merchant in respect of that offer.
1.2 You trade on your own account. You trade as principal, for yourself, and not as agent, broker, intermediary, nominee or trustee for any other person. You must not create offers on behalf of, or fund offers with assets belonging to, anyone else.
1.3 Not an agent of Sinbad. You are not an employee, agent, partner or representative of Sinbad. You must not describe yourself as one, use the Sinbad name or logo other than as we permit, or hold yourself out as authorised to act for Sinbad. Nothing in these Merchant Terms creates a partnership, joint venture, agency or employment relationship.
1.4 Sinbad is not a party to your trades. Sinbad does not buy from or sell to you, does not quote or make markets, does not hold your digital assets, and does not receive, hold or transmit the fiat currency exchanged in your trades.
2. Eligibility
2.1 Requirements. To create sell offers you must:
(a) hold an account in good standing;
(b) have completed identity verification;
(c) have provided any additional information or documentation we request in connection with Merchant status;
(d) have no unresolved dispute decided against you for falsified evidence.
2.2 Enhanced due diligence. Merchant activity is subject to risk-based enhanced due diligence. Depending on your trading pattern, volume, corridors and counterparties, we may require evidence of source of funds and source of wealth, evidence of the origin of the fiat you use to settle, and, where you operate as or through a business, incorporation and beneficial ownership records.
2.3 Business Merchants. If you trade in the course of a business, you must tell us. You are responsible for determining whether your activity requires registration, licensing or reporting in your own jurisdiction — including as a money services business, virtual asset service provider or equivalent — and for obtaining and maintaining any such registration. Sinbad's provision of the Platform is not a determination that your activity is exempt.
2.4 Ongoing conditions. Eligibility is continuing. We may suspend your ability to create offers if you cease to meet any requirement in this section.
3. Creating and Maintaining Offers
3.1 Offer contents. Every offer must clearly state the digital asset and network; the rate or pricing method; minimum and maximum trade limits; the accepted payment method or methods; the payment window; and any additional instructions the counterparty must follow.
3.2 Offer terms must be lawful and fair. Offer terms must not be unlawful, discriminatory, misleading, abusive, or impose conditions that are unreasonable or impossible to comply with. They must not conflict with the Terms of Service or these Merchant Terms; where they do, the Terms prevail and the conflicting offer term has no effect.
3.3 No hidden conditions. You must not require any step, fee, document or condition that was not stated in your offer at the time the counterparty accepted it. A condition introduced after acceptance will be disregarded in any dispute and will be resolved against you.
3.4 Honour your published rate. You must honour the rate published in your offer at the time it was accepted. Renegotiating price within an open trade is prohibited. If both parties wish to change the amount or rate, the trade must be cancelled and a new trade opened.
3.5 Realistic pricing. Rates must bear a reasonable relationship to prevailing market rates for the payment method and corridor. We may remove offers priced so as to mislead or exploit.
3.6 Payment accounts in your own name. Every payment account you specify must be held in your own registered name, matching the identity verified on your account. You must not provide third-party payment details, direct payment to another person, or accept payment from an account not held in your counterparty's registered name.
3.7 Verification is performed by Sinbad, not by you. All users are verified by Sinbad before they can trade. You must not carry out your own identity verification of a counterparty.
In particular, you must not request, require or accept from a counterparty any identity document, selfie or photograph, proof of address, bank statement, account screenshot other than proof of the payment for that trade, or any other personal information — whether in your offer terms, in trade chat, or in a dispute. You must not make release of the digital asset conditional on receiving any such information.
You must not collect, store, publish or share a counterparty's personal information beyond what the Platform provides to you for the purpose of completing the trade.
If you have concerns about a counterparty, report them to us. Do not attempt to verify or investigate them yourself.
3.8 Availability. You must be responsive while your offers are live. Offers are hidden and then paused in accordance with the Offer Inactivity Period set out in Schedule 2 to the Terms of Service. Persistent unavailability while displaying live offers may result in suspension of Merchant status.
3.9 Our discretion over offers. We may hide, pause, edit or remove any offer that we reasonably consider misleading, fraudulent, unlawful, discriminatory, priced abusively, or in breach of these Merchant Terms or the Terms of Service.
4. Conducting Trades
4.1 Escrow. When a counterparty accepts your sell offer, an escrow contract is deployed and funded by your own wallet. Sinbad does not hold the escrowed asset, holds no key to the escrow contract, and cannot release, redirect or withhold it. Release is governed by section 6 of the Terms of Service.
4.2 Verify before confirming. As seller, you must verify that fiat payment has been fully received and cleared in the account stated in your offer before confirming receipt. Sinbad is not responsible for any loss where you confirm receipt before payment has actually cleared, or where a payment is later reversed.
4.3 Act promptly. You must verify payment and confirm receipt within the window stated in your offer, or as soon as reasonably practicable after payment is received.
4.4 Communications on-platform. All trade communications must take place through Platform chat. You must not request or provide external contact details, direct a counterparty to complete any part of a trade off-platform, or advertise external services. Breach of this section may result in immediate removal of Merchant status and closure of your account.
4.5 Cancellations. Excessive cancellation harms the marketplace. Exceeding the Cancellation Threshold set out in Schedule 2 to the Terms of Service results in a suspension of your ability to open new trades for the Cancellation Suspension Period. Repeated patterns may result in removal of Merchant status.
4.6 Chargebacks and reversals. You bear the risk that a payment method permits reversal or chargeback. The Platform dispute process is separate from any remedy available through a payment provider, and Sinbad is not liable where a payment is reversed, including after a dispute has closed. Select payment methods accordingly.
5. Compliance Obligations
5.1 Your own compliance. You are responsible for complying with all laws applicable to your activity, including anti-money-laundering, sanctions, tax and licensing requirements in your jurisdiction.
5.2 Source of funds. The fiat and digital assets you use must derive from lawful activity. You must not knowingly transact with proceeds of crime.
5.3 Screening and information requests. We screen Merchants, counterparties and wallet addresses on an ongoing basis. You must provide information or documentation we reasonably request, within the period we specify, including in relation to a specific trade, a counterparty, or the source of your funds. Failure to respond may result in suspension.
5.4 Elevated risk. Where screening identifies elevated risk associated with a transfer, we may require enhanced verification before it proceeds; decline to support it; or require that assets be transferred to an external wallet you control that is not itself subject to elevated risk.
5.5 Reporting and confidentiality. Where we are required to report to a financial intelligence unit or other authority, we will do so. Where the law prohibits us from telling you, we will not, and we may decline to explain a restriction, suspension or closure.
5.6 No structuring or facilitation. You must not split trades to evade reporting thresholds or monitoring, facilitate trades for third parties, operate multiple accounts, or assist any person in circumventing verification, sanctions screening or jurisdictional restrictions.
6. Disputes
6.1 Independent arbitration. Disputes are decided by independent arbitrators, not by Sinbad. Sinbad holds no key to the escrow contract, cannot release or redirect escrowed assets, and takes no part in deciding the outcome.
6.2 Cooperation. You must respond to arbitrator requests within the period specified. Failure to respond may result in the dispute being decided against you.
6.3 Criteria. Disputes are decided against the evidence, applying the criteria set out in section 7 of the Terms of Service. As a Merchant, note in particular that a dispute will generally be resolved against you where you required a step not stated in the offer at acceptance, where your payment account details differed from those in the offer or were not in your registered name, or where you did not respond within the stated period.
6.4 Two outcomes only. A decision releases the asset to the buyer or returns it to the seller. No third outcome exists. No arbitrator can direct escrowed assets elsewhere, take a share of them, or alter the amount.
6.5 Falsified evidence. Submitting falsified documents, fabricated proof of payment or knowingly false statements will result in the dispute being decided against you and in suspension or closure of your account.
6.6 Appeal. Appeals are made under section 7.9 of the Terms of Service.
7. Fees
7.1 Merchant fees are displayed in the app before you confirm a trade.
7.2 Fees are charged on completed trades. No fee is charged on a trade that is cancelled or expires without completion.
7.3 Network fees. Sinbad does not currently charge network or gas fees for depositing or withdrawing digital assets, or for sending them between Sinbad users. If we introduce network fees in future, they will be displayed before you confirm the relevant transaction.
7.4 We may change fees. Changes apply only to trades entered into after the change is published, and will be notified in advance by email or in-app notice.
8. Reputation and Ratings
Counterparties may rate you and leave feedback after a completed trade. Ratings are visible to other users. You must not manipulate ratings, trade with yourself or a connected person to build reputation, solicit or offer inducements for ratings, or pressure a counterparty over feedback.
9. Taxes
You are solely responsible for determining, reporting and paying all taxes arising from your Merchant activity. Sinbad does not determine, collect, withhold or remit tax on your behalf, and does not provide tax advice.
10. Suspension and Removal of Merchant Status
10.1 We may suspend or remove your Merchant status, with or without notice, if you breach these Merchant Terms or the Terms of Service; cease to meet the eligibility requirements in section 2; fail to respond to a compliance request; accumulate disputes decided against you; are the subject of credible fraud reports; or where we are required to act by law or a regulator.
10.2 Removal of Merchant status does not by itself close your account. You may continue to trade as a taker unless your account is separately restricted or closed under section 15 of the Terms of Service.
10.3 Suspension or removal does not affect the digital assets in your wallet, which remain under your control at all times.
10.4 Where the reason is not a suspected legal violation, you may appeal by contacting support@getsinbad.com within the Merchant Appeal Window set out in Schedule 2 to the Terms of Service, providing supporting evidence. We will respond within the Merchant Appeal Response Period set out in that Schedule.
11. Indemnity
You will indemnify Sinbad and its affiliates, officers, directors, employees and agents against any claim, demand, loss, cost or expense (including reasonable legal fees and any fine or penalty imposed by a regulator) arising out of your Merchant activity, your breach of these Merchant Terms or the Terms of Service, your violation of any law or regulation, or any claim by a counterparty arising from a trade to which you were a party.
12. Liability
Sections 13 and 14 of the Terms of Service (Disclaimers and Limitation of Liability) apply to these Merchant Terms. Sinbad is not liable for losses arising from a counterparty's conduct, a reversed or charged-back payment, your premature confirmation of receipt, or your selection of a payment method.
13. Amendments
We may amend these Merchant Terms. Amendments take effect when the revised Merchant Terms are published, and the "last modified" date above reflects the current version. We will notify you of material changes by email or in-app notice. Continued creation of offers after a change is published constitutes acceptance. Prior versions are available on request from support@getsinbad.com.
14. Governing Law and Dispute Resolution
Section 17 of the Terms of Service (Governing Law and Dispute Resolution) applies to these Merchant Terms in full, including the arbitration agreement and the class action and jury waivers.
15. Contact
Sinbad Tech Inc.
Merchant support: support@getsinbad.com
Compliance: compliance@getsinbad.com